Customer service is not a one-time event but on an ongoing process. There are three main phases of customer service. This course will look at each phase independently, as well as how to meet customer needs while maintaining customer loyalty and satisfaction.
Class Learning Objectives
As a result of this training, participants will be able to:
- State appropriate ways to respond to potential customers
- Identify components of a survey to improve customer satisfaction
- Identify customer expectations
- Describe how to respond to an unhappy customer
2 clock hours/.2 ceus