This class will give the learner ideas on how to communicate effectively and prevent and manage conflicts with staff members and parents.
Class Learning Objectives
As a result of this training, participants will be able to:
- Identify barriers to communication
- Give examples of positive communication skills
- State the difference between passive, aggressive and assertive communication
- List ways to manage conflict
"Every class that I have taken has been very informative and I learned numerous techniques to help in dealing with the children in different areas."
- Ramona M., Pennsylvania
2 clock hours/0.2 CEUS