Help Center

Click to view our class lists. We have classes that grant an immediate certificate and classes with instructor review that take apx. one week.

Please note: The date noted on the certificate is the date that all class assignments are completed successfully. We will not pre-date or post-date a certificate.

There is a $15 fee if you need us to expedite (within 72 business hours) your certificate earlier than two weeks (the expedited certificate payment option can be found in the class directions). Please note: We will only issue a certificate when all work is completed and we cannot guarantee that we will be able to do so sooner than 72 business hours, but we will try!). You can access the Expedited Certificate Request Form here.

Absolutely!  A $7.50 shipping/handling fee applies if you wish to have a copy of your certificate mailed. If you wish to purchase a mailed certificate, please fill out the Mailed Certificate Request Form.

All certificates are sent via email to the student's email address unless otherwise specified. We will resend you the certificate via email free of charge if this request is made within 1 month of the original being sent. After that, you will need to pay a $5 fee per certificate request. You can access the request form here.

Click here to check whether you need to supply us with a registry,  stars or MOPD number or whether you need to complete other forms.

If you live in one state and work in another, please list the state where are employed.

In addition to instant class information, an email is automatically sent once we receive payment. If you don't see the email, be sure to check your junk folders and spam filters in your email program. Sometimes, our emails go to a spam folder. You can use our Contact Us form if you sent a payment via mail or fax and more than 10 days have passed since you sent payment.

Each class has its own enrollment key that you will need to enter to access the class for the first time. When you purchase a class online, this enrollment key is instantly available in the Purchase Details, as well as in an email immediately sent to the purchasing email address. If you pay by mail, fax or phone, you will receive an email that contains the enrollment key. This email will come from classes@childcarelounge.com.

There are two parts to accessing a class. A. Creating an account. B. Enrolling yourself in each class using the enrollment key provided in this note.

To get started… 

Returning Students:

Please do not create a new account.  Proceed to the directions -B. Enrolling yourself in a class.

New students:

A. Creating an account:

Go to http://childcarelounge.com/live and follow the directions to create your own account.  The First and Last Name on the account must be the name of the student taking the class.  Each student must have their own unique email address.  After an account is created, an email will be sent to your email address (please allow up to 10 minutes for this email, and be sure to check spam/junk folders). -Read your email, and click on the web link it contains. -Your account will be confirmed and you will be logged in.

B. Enrolling yourself in a class:

Go to: http://childcarelounge.com/live and log in.  Once you are on the home page, you will see three possible destinations:

Start Here

My Courses

Help/FAQ 

Click on the Start Here button - Type in the class name into the search box and click Go.  Click on the title of the class.  The prompt for the enrollment key will open.

*** Enrollment keys are provided to you at checkout and also via follow up email after purchase***

Put in the corresponding enrollment key and click, “Enroll me”.  -You can now access the full class. From now on, when you log in, you will now find the classes that you have enrolled in under the My Courses button.

As soon as you complete payment information, you will receive the information to access the class. Two emails will also be sent to the email address listed under the billing information or Paypal account - an email with your Purchase Receipt, and an email with information to access the class. (Be sure to check spam or junk folders if you don't see the emails). If you are purchase your class by mail, fax, or phone, we will email you when we receive payment.

Many licensing agencies, state regulations, and school administrators will not honor the credit for a class that has been taken; we will no longer accept redo enrollments on a class. You will need to let us know which class with the same clock hours that you would like to take instead of this class. You can view the class list here: http://www.childcarelounge.com/training/child-care-training-by-hour.php.

You can contact customerservice@childcarelounge.com with any questions.

• Staff can logon to our online platform and work on the class independently or in groups. They can do this from home or at your center.
• You can present the training to the entire staff at once. If you choose this option, we will send you a power point along with notes, links to videos and online articles for you to print out and share

Please note: Each student must submit their own unique work for credit.

When you enroll online (by credit/debit card or Paypal), you will receive an email with an enrollment key for instant access to the class content.(Enrollment keys are for individual use. Students who submit work that are not found in our database will be invoiced.) Each student account is also authenticated as it is tied to an email that will be in the database in on the online class platform. Once you create your account and enter the class you will find a step by step guide for reading the class material and completing any activities. There are assignments included in each class. Typically, these include a followup assignment and a quiz. All quizzes must be passed with a score of 80% or better.  Please note that your certificate will be dated on the date of completion not the date of submission. In some cases, we may ask that you review class material again and resubmit an assignment if it does not meet the objectives of the class.

Yes, basic computer knowledge is necessary to complete all the online classes. We recommend you stick to in-person classes if you have minimal computer experience. We do offer some of our classes in print for students not comfortable using a computer.

The number of clock hours associated with each class is the approximate number of hours it will take to complete the reading material and assignments. Some people take less time if they are quick readers. Other people take longer.

Our classes are self-study. You can complete the class all at once or break it up into small amounts of time. Once you have access to the class, you will be able to log in and out as you wish.

How much time do I have to complete the online class?

You may complete the online child care classes at your own pace. We do send out email reminders if you have incomplete work pending. If you don't login in more than 90 days, you will need to reenter the enrollment key for each class. Once you have not logged into the class system for 3 years, your account will be deleted.

Each class has a message board. Click on message board link in the class content. It will take you to the class forum. Click on the topic started by the instructor, then click "Reply" under the instructor's question and scroll down to submit your answer in the submission box.

What are the requirements for credit?

You need to complete all assignments according to the directions. If you are enrolled in a class that is reviewed by an instructor,the instructor will provide feedback on each assignment. It is up to the student to log in and view the feedback to determine if the instructor has asked for an assignment to be resubmitted. We ask that you post on the message board and complete an evaluation form as well.

Students who wish to take Child Care Lounge online training must meet the following general enrollment requirements to enroll in any of our online courses:

• Must have access to a computer.
• Must have their own valid email address. 
  (If you do not currently have an email address, you can register for a free account with any of the providers listed below):
  • www.yahoo.com
  • www.gmail.com
  • www.hotmail.com
  • www.mail.com/
• Must have access to the Internet through a JavaScript enabled web browser.
  (i.e. Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher, etc.)
• Must be able to view YouTube Videos (see below for more details).
• Must be able to view PDF files (see below for more details).

In Order to View YouTube Videos, make sure you have the following on your computer:

• Adobe Flash Player
• An Internet Browser - Google Chrome, Foxfire, Internet Explorer, Safari, Opera
• Internet Connection Speed of 500+ Kbps

We do have SOME classes that you can print out the reading material and mail the assignments to us. If you have no email access, you can enroll and specify that we mail you a CD or hard copy of the all the material (printing and mailing fees vary). You can view which classes are available for print and/or CD, as well as shipping and handling fees on the Printable Order Form.

Some documents in Child Care Lounge online trainings are presented in Portable Document Format (PDF). The PDF format is used primarily for files that are large or that are intended to be printed out.

Dedicated software is required to view PDF files. Your computer may already have PDF viewing software installed; it may have been included with your Web browser or operating system. If you do not have it already, you will need to download and install the PDF viewing software of your choice in order to view the PDF files on this site.

The information below will help you install and troubleshoot Adobe Reader, a common PDF viewing program that is free to use. It will also tell you how to get help if you are still unable to view the PDF files on this site after following these steps.

Using Adobe Reader

To download and install Adobe Reader:

1. Visit the Adobe Reader website and follow the instructions to download Adobe Reader for your operating system.
   
   During installation, Reader may integrate ("plug in") with your Web browser. This will enable it to open automatically whenever you click on a link to a PDF file, and to display that file in your browser window rather than a separate window.

Troubleshooting Problems with Viewing PDF Files

If you have problems viewing PDF files, they may be the result of known bugs in your PDF viewing software. It is recommended that you try upgrading to the latest version of that software.

Some users have encountered problems with using Adobe Reader as a Web browser plug-in. If you want to remove Reader as a plug-in, while still keeping it on your system as a stand-alone application -- or if you are not currently using Reader as a plug-in, but want to begin doing so -- then you need to change Reader's Display PDF in browser setting. To change this setting in Adobe Reader versions 7 and later, follow these steps.

1. Close all Web browser windows.
2. Start Adobe Reader.
3. Open the Edit menu, then click Preferences.
4. Click on the Internet category.
5. To configure Reader as a plug-in, mark the Display PDF in browser checkbox. To configure it as a stand-alone application, clear that checkbox.
6. Click OK.
7. Exit Adobe Reader.
8. Restart your Web browser. Confirm your configuration change by browsing to a PDF document.

Another potential solution to problems with viewing PDF files in your browser is to save the PDF document to your hard disk or local network before opening it with Reader. To do this, right-click (Windows) or hold Control and click (MacOS) on the link to the PDF, then choose the option to save the target of the link. Choose a location on your disk or network in which to save the file, then open the file from that location.

If you encounter technical problems with your copy of Adobe Reader, contact Adobe Technical Support. If you have problems viewing the PDF files in our classes, but your copy of Adobe Reader is working correctly otherwise (or you are using other PDF viewing software), email Customer Service.

Each class enrollment page has an option to pay online using credit/debit card or Paypal. To pay by check, credit card or money order via mail or fax: Click here for Printable Order Form or call us at 412-885-5172

Yes. Make sure they put your name and email address on the order form. If someone else purchases for you online, they will need to forward you the class information email. Be sure that your name is on your childcarelounge.com account so that all the assignments will be associated with you.

If you are unable to use our classes or you are unsatisfied we can issue a refund. We can only refund classes that have not had submitted work reviewed. Refunds are available up to 30 days from the date the payment was processed. We will traditionally return your funds in the same manner as they were sent. If you wish to request a refund, please fill out the Refund Request Form. Refunds may take up to 3 business days to be processed once the request is received. Please note that a 15% fee is assessed on the total refund. Payments are only partially refundable because processing costs are incurred in the registration process, regardless of whether you actually take the class or not.

Please note that some states require us to charge sales tax on virtual products.

These states include: