Customer service is not a one-time event but on an ongoing process. There are three main phases of customer service. This course will look at each phase independently, as well as how to meet customer needs while maintaining customer loyalty and satisfaction.
Class Learning Objectives
As a result of this training, participants will be able to:
- State appropriate ways to respond to potential customers
- Identify components of a survey to improve customer satisfaction
- Identify customer expectations
- Describe how to respond to an unhappy customer
2 clock hours/.2 ceus
To Enroll in the Excellence in Child Care Customer Service Online Course
To enroll in the online training class, Excellence in Child Care Customer Service, use the form above. You can pay online with a credit/debit card or PayPal, or print out the form to pay by check or money order.
After You Enroll
As soon as payment is processed,an email will be sent to the buyer including the purchase receipt, and information to access the class. Please read the entire email for directions and enrollment code Be sure to check spam or junk folders if the purchaser doesn't see the email.
If you are purchasing for another person, be sure to forward the class information email to them, as they will NOT receive an instant email.
If you have purchased via mail or fax, you will receive class information by email, once payment is received and processed.
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