This class will give the learner ideas on how to communicate effectively and prevent and manage conflicts with staff members and parents.
Class Learning Objectives
As a result of this training, participants will be able to:
- Identify barriers to communication
- Give examples of positive communication skills
- State the difference between passive, aggressive and assertive communication
- List ways to manage conflict
"Every class that I have taken has been very informative and I learned numerous techniques to help in dealing with the children in different areas."
- Ramona M., Pennsylvania
2 clock hours/0.2 CEUS
To Enroll in the Communication and Conflict Online Course
To enroll in the online training class, Communication and Conflict, use the form above. You can pay online with a credit/debit card or PayPal, or print out the form to pay by check or money order.
After You Enroll
As soon as payment is processed,an email will be sent to the buyer including the purchase receipt, and information to access the class. Please read the entire email for directions and enrollment code Be sure to check spam or junk folders if the purchaser doesn't see the email.
If you are purchasing for another person, be sure to forward the class information email to them, as they will NOT receive an instant email.
If you have purchased via mail or fax, you will receive class information by email, once payment is received and processed.
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